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Venue Expert and High-End Customer Experience Consultant To Support Your Growth Goals
Experience is Key. People are at the heart of every great experience.
For businesses who value their customers and their teams. For leaders & business founders.
I love nothing more than supporting others to experience life and business on their terms and specialise in helping businesses create the ultimate customer experience for commercial success. In Business and In Life.
I’m a venue expert supporting property and landowners with making sustainable profit from their land, often in the wedding and events industry.I’m also a high-end customer experience consultant working with business leaders across a range of sectors to create and fine tune true customer experience for results.
Work With MeWho Do I Work With?
Who do I work with?
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Action-takers and high achievers
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High-end businesses who value customer experience
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Companies and their teams on how to deploy high end customer experience
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Brave custodians and preservers of heritage property
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Ambitious leaders of exclusive and characterful wedding venues
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Resourceful farm and landowners protecting and securing their futures
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Diversified revenue creators
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Wedding and event sales growth seekers
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Luxury holiday lettings providers
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Luxury brands with a focus on customer experience
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Travel companies from accommodation to concierge & travel services
Customer Experience Consultancy
We are in an experience economy, where brand loyalty and experience is more important than ever. Using the Chandler 3 phase AID Methodology (Analysis, Ideas, Deployment), we can help:
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Conduct customer experience reviews for your business
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Map your end to end customer journey
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Design and develop brand strategy for your high end customers
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Optimise current and future sales & revenue performance
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Marketing & Pricing
“Happy Customers Spend More” – And your happy customers start with your staff.
Our global experience includes:
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Turning your staff into brand ambassadors
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Develop training content
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Delivery of Staff training
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Mentoring & Coaching
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Conducting innovation workshops
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PROVEN RESULTS
From Our Clients
Professional, knowledgeable, inspiring. An excellent investment for our growing business.
Louisa Gostling
The Ridgeway Barns
You packed in a fantastic amount and worked brilliantly as a Chair to ensure helpful discussions and so much ground was covered – you’re a wonderfully wise listener knowing exactly when to let conversations flow and when to chip in with your wisdom.
Georgina Fulton
Elmley Nature Reserve
We now have an excellent springboard from which to launch our business and already have enquiries flooding in. Kelly continues to advise us, when necessary, and is always there for us if we have any concerns.We couldn’t have wished for a more inspirational mentor…
Sam and Serena Ross-Skinner
WARMWELL HOUSE
It has been such an enjoyable experience working with Kelly, she exudes such excitement and genuine love for the wedding industry! Our team session was a fantastic way to refresh and regroup ahead of an extremely busy summer season, bringing new tips and ideas for future growth and development. We can not recommend enough how valuable it can be to bring a fresh set of eyes to your business, and we look forward to keeping touch!’
Hannah Watson
Larchfield Estate
Highly recommend both group and one to one to help you achieve great things in the world of weddings …with Kelly by your side you cannot fail.